Refund policy

Return & Refund Policy

At Glimzi, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective or non-functional product.

  • You received a product different from what you ordered.

  • Your order is incomplete or missing an item.

To request a return or replacement, please contact us within 7 days of receiving your order.

Condition of the Product

The product should be unused and in its original condition and packaging where reasonably possible.

Products that have been damaged after delivery due to misuse, improper handling, or accidental damage may not be eligible for a return or replacement.

How to Request a Return

Please contact us at [YOUR EMAIL ADDRESS] and provide:

  • Your order number

  • Your name and contact number

  • A description of the issue

  • Clear photos or a short video showing the problem

Our team will review your request and let you know whether the return, replacement, or refund is approved.

Refunds

If your refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

For Cash on Delivery orders, we may request the necessary details required to process an approved refund.

Non-Returnable Situations

A return or replacement may not be accepted when:

  • The product has been used or intentionally damaged.

  • The issue is caused by improper use.

  • The return request is made after the applicable return period.

  • The product is returned without prior approval from Glimzi.

Important Note

Please inspect your package and product after delivery. If there is an issue with your order, contact us as soon as possible so we can assist you.

For any return or refund questions, contact:

Email: [glimzishop@gmail.com]
Phone/WhatsApp: [+92 322 7582079]

Glimzi reserves the right to review each return or refund request individually.